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Refund / Return Policy

Thank you for shopping at Dee Izmail. We strive to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and obligations when it comes to returns and exchanges.

1. Eligibility for Refunds


Some items available on Dee Izmail are designed for temporary purposes and may be crafted from delicate materials. Due to the nature of these products, they may be susceptible to damage such as spoilage, breakage, or tearing. As such, we regret to inform you that we are unable to offer refunds or exchanges for these items, including made-to-order pieces.


2. Exchange Policy for Ready-to-Wear Items


Ready-to-wear items may be eligible for exchange if returned within 7 days of purchase and remain unworn. Please ensure that all tags and labels are intact and the item is in its original condition and packaging. We reserve the right to refuse exchanges for items that do not meet these criteria.


3. No Refunds

We apologize for any inconvenience, but Dee Izmail does not offer refunds on any purchases. All sales are final.

4. Exceptions

In the event of a manufacturing defect or an error on our part, please contact our customer service team within 7 days of receiving your order. We will do our utmost to resolve the issue promptly and ensure your satisfaction.

5. Contact Us


If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We're here to assist you and provide clarification on any aspect of our policies.

6. Changes to this Policy

Dee Izmail reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Dee Izmail, you agree to abide by the terms and conditions outlined in this refund policy.


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